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Consider the following scenario. You work for a fashion retail company and have asked your customers’ for their favorite fashion brands in your loyalty program sign-up form. You create a segment of customers who prefer designer fashion brands and have also purchased products from your luxury collection in the past 6 months. What is this demonstrating?

  • The capabilities of an email marketing strategy that has an integrated ESP and CRM
  • The capabilities of an email marketing strategy that can bypass Apple’s Mail Privacy Protection feature
  • The capabilities of an email marketing strategy that does not need automation
  • That capabilities of an email marketing strategy that has an integrated ISP to ESP

The correct answer is:

  • The capabilities of an email marketing strategy that has an integrated ESP and CRM.
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Select all that apply. A company offers a personalized meal kit subscription service. Which of the following would be an example of appropriate segmentation?

  • Customers who have signed up for their service
  • Customers who have opted out of promotional emails
  • Customers who have indicated they prefer a vegetarian diet
  • Customers who have identified as gluten-free

The correct answer is:

  • Customers who have indicated they prefer a vegetarian diet
  • Customers who have identified as gluten-free
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A clothing retailer wants to use personalization in their email marketing. Which of the following is an example of a personalized email?

  • An email that includes images of the products that currently on sale
  • An email that uses the recipient’s name in the subject line
  • An email that contains a detailed visual timeline of the company’s history
  • An email that has a CTA at the top of the email

The correct answer is:

  • An email that includes images of the products that currently on sale.
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What is segmentation?

  • The likelihood your email will be seen and interacted with
  • The rate in which an email is delivered to an individual’s email address
  • How brands use data to create unique emails for each person on their email list
  • The process of separating your contacts into smaller groups of similar profiles

The correct answer is:

  • The process of separating your contacts into smaller groups of similar profiles.
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Select all that apply. Which of the following are principles of the CAN-SPAM Act?

  • You can’t have deceptive subject lines.
  • Your message must include a valid physical postal address.
  • Your message must include a valid in-country phone number.
  • Your message must have a clear mechanism for recipients to opt out — in other words, an “unsubscribe” button.

The correct answer is:

  • You can’t have deceptive subject lines.
  • Your message must include a valid physical postal address.
  • Your message must have a clear mechanism for recipients to opt out — in other words, an “unsubscribe” button.