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Fill in the blanks: A customer fills out a form to download an ebook and checks the box asking for further promotional materials. You send a follow-up email asking for confirmation that they want to receive marketing promotional materials. This can be described as ______ and ________.

  • implicit consent, single opt-in
  • implicit consent, double opt-in
  • explicit consent, single opt-in
  • explicit consent, double opt-in

The correct answer is:

  • explicit consent, double opt-in.
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Select all that apply. Which of the following are common mistakes in writing email copy?

  • Conceptualizing your copy as a single send-off
  • Using your copy as merely a mechanism of your design
  • Relying on buzzwords
  • Using personalization in subject lines and preview texts

The correct answer is:

  • Conceptualizing your copy as a single send-off
  • Using your copy as merely a mechanism of your design
  • Relying on buzzwords
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Select all that apply. What are reasons to avoid using a ‘no-reply’ sender name?

  • It’s extremely professional and should be reserved for critical communications.
  • It comes across as impersonal.
  • It prevents contacts from giving you direct feedback, if they desire.
  • It prevents people from adding your email to their address book.

The correct answer is:

  • It comes across as impersonal.
  • It prevents contacts from giving you direct feedback, if they desire.
  • It prevents people from adding your email to their address book.
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Why is segmentation important in email marketing?

  • It allows you to send personalized communication to your audience at scale.
  • It allows you to send generic content to your entire email list.
  • It allows you to send specific emails to individuals one at a time.
  • It helps you save time and effort by not having to create personalized content.

The correct answer is:

  • It allows you to send personalized communication to your audience at scale.
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Select all that apply. Why is it essential to connect your ESP with your CRM?

  • To avoid duplication of data
  • To ensure better coordination between your marketing and sales strategy
  • To enable personalization features
  • To avoid losing important behavioral data

The correct answer is:

  • To avoid duplication of data
  • To ensure better coordination between your marketing and sales strategy
  • To avoid losing important behavioral data