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Which of the following documents BEST helps guide your strategy plan for your client?
The SLA that was completed during the sales process. The…
Category HubSpot Delivering Client Success Exam Answer
Read MoreWhich of the following documents BEST helps guide your strategy plan for your client?
True or false? During your quarterly review meeting, it’s okay if things haven’t gone 100% as planned. However, only highlight things that didn’t go well to your client if it was something out of your agency’s control.
True False
Your monthly reports should be all the following EXCEPT:
Aligned to the goals you set with the client Comprehensive…
What should you do with your client’s ideas for work that are outside of the original project scope?
Ignore them Put them into a list for the future…
True or false? It’s important for your client to sign-off on the persona document.
True – they need to sign off the document because…
What are the four main items to highlight in your strategy plan?
Goals, identified campaigns, timelines and delivery, and promotional tactics Goals,…
True or false? You should wait to give your client the buyer persona questionnaire until you hold an in-person workshop. You don’t want their answers to influenced by others on their team, or by external research.
True False
All of the following are reasons why a strategy plan is important, EXCEPT:
It gives you direction to achieve your goals. It allows…
Fill in the blanks: A strategy plan should ALWAYS be linked to your client’s ___________.
corporate identity goals content audit previous marketing initiatives
Which of the following should you review with your client during your goal setting workshop?
A.) Discuss any discrepancies in your questionnaire findings B.) Explain…