You’re a remote social media coordinator, and crisis strikes. Your direct manager is on leave, and you don’t know who to escalate it to. What do you need?

• A short screen break to regroup and think about next steps
• The chain of command and key contacts list for stakeholders
• A social media management tool to shut down branded social accounts
• Access to the company-wide slack channel to post an update

The correct answer is:

• The chain of command and key contacts list for stakeholders.